Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:
• Unused and unworn  
• With tags (if applicable)  
• In its original packaging  

You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:  

Please note that returns will need to be sent to the following address:

Returns Department  
Backroad Belle
London, United Kingdom  

(Exact return address will be provided after your return request is approved.)

If your return is accepted, we’ll provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at

Return Shipping Costs & Duties

For standard returns (for example: change of mind, ordered the wrong item, or no longer needed), the customer is responsible for all return-related costs, including:
• Return shipping costs  
• Import duties, taxes, and customs fees  

We do not cover or reimburse return shipping or any related duties/taxes for standard returns.

If any return duties or fees are charged to us, the refund may be delayed until these costs are paid by the customer or the return may be refused.

If the return is due to our error (for example: defective, damaged, or incorrect item), we will cover return shipping and any reasonable return-related costs. Please contact us before sending the item back.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:
• The item is defective  
• The item is damaged  
• You received the wrong item  

We will evaluate the issue and resolve it as quickly as possible.

We carefully package all orders, but once shipped, handling by the carrier is outside our control.

If the outer packaging arrives damaged but the product is intact, we may offer a 10–20% goodwill compensation. Any additional claims must be directed to the shipping carrier.

We are not responsible for boxes falling, detaching, or breaking after installation due to different fridge surface materials or conditions, and such cases are not eligible for refunds or replacements.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:
• Perishable goods  
• Custom or personalized items  
• Personal care products  
• Hazardous materials  

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to:
1. Return the original item  
2. Place a new order once the return is approved  

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days.

To be eligible:
• Item must be unused  
• In original packaging  
• With proof of purchase  

Return shipping costs apply unless the item is defective or incorrect.

Refunds

We will notify you once your return has been received and inspected.

If approved:
• Refunds will be issued to your original payment method  
• Within 10 business days  

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at: